FAQ

1. What products do you sell?
At Best Buy, we offer a wide range of electronics and appliances, including smartphones, laptops, tablets, home theater systems, and kitchen appliances from top brands.

2. What is your return policy?
We provide a 30-day return policy for most items. If you’re not satisfied, you can return your purchase for a full refund or exchange, as long as the item is in original condition and packaging.

3. How do I track my order?
After your order is shipped, we will send you an email containing a tracking number. You can use this number to track your shipment on our website or by logging into your account.

4. Do you offer free shipping?
Yes, we offer free shipping on orders over a specified amount (e.g., $35). Check our Shipping Information page for more details and eligibility.

5. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can select your preferred method during checkout.

6. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service as soon as possible. Once an order is processed or shipped, changes may not be possible.

7. Is there a warranty on your products?
Yes, most products come with a manufacturer’s warranty that covers defects. Please refer to the product description or packaging for specific warranty details.

8. How can I contact customer support?
You can reach our customer support team via email at support@bestbuy.com, phone at 1-800-Best-Buy (1-800-237-8289), or through the live chat option on our website.

9. Do you offer installation services?
Yes, we offer professional installation services for many of our products, including appliances and home theater systems. You can select this option during the checkout process.

10. How do I create an account?
To create an account, click on the “Sign Up” button at the top of our homepage. Fill out the required information, and you’ll have access to order tracking, exclusive deals, and more!